Privacy Policy
Effective Date: April 2024
At Lynch NP Services, your privacy is of the utmost importance. As a virtual telehealth platform based in Ontario, we are committed to protecting your personal health information in accordance with the Personal Health Information Protection Act (PHIPA) and all other applicable privacy laws.
1. What Information We Collect
When you access our services, we may collect:
Personal Identifiers: Name, date of birth, contact details
Health Information: Medical history, symptoms, medications, assessments, treatment plans
Administrative Details: Appointment records, billing information, insurance details (if provided)
Technology Use Data: IP address, browser type, and interactions with our website (for analytics and security)
2. How Your Information Is Used
We use your information to:
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Deliver safe and effective psychiatric and medical care
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Provide documentation such as prescriptions, notes, or reports
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Communicate appointment details or follow-up care
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Process billing and generate insurance receipts (upon request)
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Improve our services and platform security
3. Storage & Security
Your data is securely stored using encrypted, Ontario-compliant platforms. Only authorized personnel (e.g., your Nurse Practitioner or clinic staff) can access your file. We do not store credit card details on our servers.
4. Sharing of Information
Your personal health information is never shared without your consent, except:
When required by law (e.g., legal subpoena or duty to report imminent risk)
With your pharmacy for prescription fulfillment
When collaborating with another healthcare provider, with your explicit permission
5. Third-Party Services
We may use secure third-party platforms (e.g., Creyos for cognitive testing, BetterMind software for validatedscreening tools, and Electric Medical Record softwares and supporting software to facilitate virtual appointments) to deliver certain services. Our care providers are contractually bound to safeguard your data.
6. Your Rights
You have the right to:
Access your health records
Withdraw consent for non-essential data use
File a complaint with Ontario’s Information and Privacy Commissioner if you believe your rights have been violated
7. Contact Us
To request access, corrections, or raise concerns about your privacy:
Lynch NP Services
Email: [email protected]
Phone: 123-456-7890
Fax: 123-456-7890